Contact Us

We are available when you need our help and are always quick to respond.

The value of pensions and investments and the income they produce can fall as well as rise. You may get back less than you invested.
Get in Touch

If you have a complaint about your Adviser or any financial advice you have received from your Adviser please contact us.

Quilter Financial Planning Complaints Department

Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY

Email: QFPComplaints@quilter.com
Tel: 0191 241 0700

You can read a summary of the Quilter Financial Planning / Positive Solutions procedures for handling complaints and contact the FOS at the below address:

The Financial Ombudsman Service Exchange Tower
London E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk